Terms & Conditions -
"We/us" Means Escape To Transylvania Ltd
"The Tour" Means any holiday, accommodation, activity or function organised or advertised by us.
"You" Means the person who has signed the booking form and includes all the people on whose behalf you have signed.
"Supplier" Means the company or person that is holding or providing the Tour or any part of it.
"Price" Means the total cost of the Tour.
“Website means www.escapetotransylvania.com
1. Terms and Conditions
These terms and conditions govern the contract between you and us to the exclusion of all other terms and conditions save for those implied by law, and no variation to these terms and conditions shall be valid unless in writing and signed by you and the company director.
2. Formation of Contract
No contract shall arise between you and us until we have received the deposit payable and we have sent to you written confirmation (This can be in the form of an email) of our acceptance of your booking.
3. Lead Name
The lead name on any booking with us accepts the full responsibility of collecting the full balance payable for the booking and indemnifies Escape To Transylvania Ltd against any loss from any individual failing to pay within your group. The lead name of the group is also responsible for ensuring that all group members are aware they are bound by our terms and conditions. The lead name is also responsible for the completion of the online guest list on behalf of all persons on the booking. It is understood that those booking via email or telephone agree to, and accept our terms and conditions.
4. Payment & Deposits
Deposits are payable at the time of booking and the balance of payments are split into the following phases:
An agreed non-refundable non-transferable deposit of £100.00 per person is payable at the time of booking.
The final balance is to be paid no less than 12 weeks before the date upon which your Tour is due to start. Failure to pay by this date will result in a loss of deposit.
Deposits are used by us to enter into the contractual arrangements on your behalf and are non refundable. Payments can be made with a valid Credit Card or Debit Card, online bank transfers or cheque(s) made payable to Travel Trust Association where upon receipt we will endeavour to place the booking for you at the same price, although this cannot be guaranteed. We will however notify you should there be an increase in price.
If a promised cheque is not received or does not clear upon presentation we hold the right to cancel the reservation. Non-clearing or returned unpaid cheque will incur a £25.00 transaction charge. All Credit cards are subject to a 2% surcharge to the total cost of each transaction.
5. Cancellation by Us
We may cancel the Tour or any part of it:
for safety reasons if we or our supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome; If we reasonably believe that you may cause harm or damage to our reputation or to the reputation of our suppliers or to property belonging to our suppliers; If a supplier or suppliers are unable to host the Tour for any reason; If changes you wish to make to the booking mean it is uneconomical or impractical to hold the Tour. If we cancel the whole of the Tour we shall use our best endeavours to rearrange the Tour on a mutually convenient date, or provide a refund to you of the cost to us of the Tour. Save as above we shall be under no further liability to you for cancellation of the Tour or any part of it.
6. Cancellation by You
You may cancel your booking within a period of 14 days after the initial deposit however this initial deposit is non-refundable. After 14 days you may cancel your booking however all deposits and (if applicable) any additional payments made to date on the booking are non-refundable. All cancellations must be made in writing from the lead name on the booking. After 14 days the amount of the cancellation fee is calculated according to the date on which we receive written notice of your wish to cancel. If you cancel with us more than 6 weeks in advance of the travel date then the cancellation fee is a minimum of 50% the total booking cost, or the total amount paid to us at that time on the booking. If you cancel with us within 6 weeks of the travel date then the cancellation fee is 100% of the total cost of the booking.
7. Failure to Provide a Tour
If, due to reasons beyond our control, an Tour is unable to take place due to (but without limitation); closure of premises, the ceases of trading, a change in supplier management, weather restrictions, we will provide you and your group with an alternative Tour and if this is does not prove possible, a refund to you of the cost to us of the Tour.
If your booking includes accommodation, the named accommodation will remain confidential to Escape To Transylvania Ltd and only be disclosed to you upon receipt of the final balance and written confirmation from the supplier.
Meals not included
10. Alterations + Surcharges Applied By Us
If due to circumstances beyond our control it becomes necessary to substitute an alternative supplier, or make any other alterations to the Tour (including accommodation) we shall inform you of the changes as soon as possible. You must pay any additional cost due to such changes. If the changes are, in the view of Escape To Transylvania Ltd, so substantial as to materially alter the Tour and you are unwilling to accept them then you may cancel the Tour and we will give a refund of the cost of the Tour to us. Surcharges may be applicable where a Tour requires a minimum number of participants to proceed, and the group does not meet this minimum number. This could lead to the cancellation of the Tour of which we are not held responsible and alternatives may be offered of an equal or greater value. If this value is greater, then you must pay us the difference in price. If the final number of a group is an odd number, then a single supplement surcharge will apply if the booking or a Tour (including accommodation) which is number dependent.
11. Alterations made by You
We shall try to accommodate any reasonable changes you wish to make to the Tour. Alterations and amendment requests should be made with us and not end suppliers and should be made in writing to us by the lead name. These changes shall not be deemed accepted until we have confirmed in writing to you. If you wish to increase or decrease the number of persons participating in the Tour you may do this up to six weeks prior to the date upon which your Tour is due to start, subject to availability. Amendments after that date will incur our administration charge of £50.00 per person. Changes such as arrival / departure dates and destination changes will also be subject to our administration charges. We cannot guarantee that the change to the price will be pro-rata, but will depend upon the arrangements we are able to make with our suppliers. Subject to our written agreement you may transfer your booking to a person who satisfies all the conditions applicable to the Tour.
12. Your Obligations
You shall at all times behave in a safe, responsible and courteous manner; comply with all instructions; regulations and codes of practice issued by us or our suppliers; ensure that you comply with all age restrictions imposed by our suppliers; ensure that you comply with all arrival times, and dress appropriately for the Tour. If you breach these obligations, we may cancel or curtail the Tour or any part of it and in those circumstances you shall not be entitled to any refund. You shall take out insurance suitable for your needs (including delays for Tours involving travel by land, sea, or air) before the Tour.
13. Our Obligations
We shall take reasonable care and skill in arranging the Tour and comply with all applicable laws in relation to the Tour; where ever possible, re-schedule the Tour instead of cancelling or offer a refund to you of the cost to us of the Tour. All of the photographs and illustrations we use on our website and in literature (including quotations) we send you are for marketing purposes and may not entirely represent the actual products received.
14. Customer Feedback
If you have a problem whilst on your booking then you must contact the appropriate person(s) at the earliest opportunity, for example accommodation / restaurant manager. Unless there is a valid reason why you did not report your problem to the appropriate person(s), we will not consider ourselves liable for those complaints. If they are unable to resolve matters to your satisfaction, then you must write to us within 14 days of the conclusion of the Tour. No complaint will be accepted outside of this time frame thus deeming you fully satisfied with all aspects of the Tour and the services we have provided to you. We will acknowledge any correspondence within 28 days and endeavour to deal with the complaint as quickly as possible.
15. Contracts (Rights of Third Parties) Act 1999
No part of this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.
17. Changes to these Terms and Conditions
We may need to make changes to these terms and conditions. Any changes can only be made by us and not any third party member. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.
18.Your Financial Protection- we use ATOL ANGEL through Travel Trust Association
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
19.EUR and USD prices
The actual charge will be made in GBP and your card issuer will make the conversion. This may mean that you pay a higher or lower rate than that shown on our website and we cannot be held responsible for exchange rate differences. There may be fees charged by your card issuer for foreign currency transactions, please confirm these with your banking institution prior to making any payments.
20.Travel Trust Association
The Travel Trust Association is a trade association of Travel Agents, Tour Operators and Travel Organisers, that operate trust accounts, in order to provide financial protection for the consumer. The TTA lays down strict guidelines on how the costumer funds can be handled and each member must adhere to these guidelines. Every TTA member puts customer’s funds into a designated trust account, which is supervised by independent trustee. The trustee is a Banker, Chartered or Certified Accountant, or Solicitor.
21. 100% secure payments through WorldPay